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Hey Michaela, I am sorry to hear this! Can you kindly email customersupport@westbarnco.com regarding this issue.Have a great day.WBCo. Soap brows are amazing! Love the tutorials. I’m still using my castor oil right now but thanks for sharing the oil mix – I think I’ll have to give it a go. The Pears soap brow technique uses a bar of Pears transparent soap and a spoolie to style and set the brows in place for a lifted, laminated look that lasts all day without a brow gel. For many, brows are make or break. Whether you prefer big and fluffy or chiselled to perfection, benefit have the tools for you. From the best-selling Precisely, My Brow Pencil to the new Full Pigmented Powmade, which one will you choose? And here’s a tip on how to find your shade: If you usually use shades between 1 and 3.5, the Brow Zings Pro Palette in light-medium is the best choice, while if you are in between shades 3.5 and cool grey, the medium-deep is best suited for your brows.