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To learn more about our privacy policy Click hereCustomer-Centric Culture Emphasizing customer satisfaction encourages a customer-centric culture within an organization. All employees, regardless of their role, become attuned to the importance of meeting customer needs.Identifying Brand Advocates: Satisfied customers often become brand advocates, spreading positive word-of-mouth and talktostopandshopl contributing to organic growth. Surveys can help identify these vocal supporters.