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To learn more about our privacy policy Click hereDuring my customer service career, I have seen many reminders advising employees to "Wow the customer!" It's important to "Wow" the customer as this is a surefire way to increase customer retention. What about employee kroger hr express retention? I think it's critical to "Wow!" the employee first. An organization's ability to "Wow!" its employees has multiple impacts to the level of service provided to the customer. Money and benefits are not always the primary drivers of employee retention. Here are a few ways to "Wow!" employees.