I've never purchased Hestan kitchen appliances before and so I wanted to give them a try this time. I've ordered the Hestan Smart Induction cooktop, single wall oven, microwave drawer, and a dishwasher from Appliances Connection. Big mistake ever. Appliances Connection charged my credit card immediately even though the items were not available for shipping and are still on backorder as of today. My kitchen remodel project was put on hold for a long time because of. After waiting about 10 weeks or more, I've finally received the induction cooktop only. I was so excited and could not wait to try it out. Right after the installation, we did the test the very first time, and one of the back burners failed to power on. I immediately called Hestan customer service, they picked up the phone and advised me to email the information and someone will get back to me. Emailed them per their request and no one contacted me. I waited a few days and called them back. This time they promised to have a service agent to call at the end of the day. A month went by and still nothing. I then had to contact Appliances Connection to see if I can return the defective unit. I was advised that once the unit is installed, they don't accept the return even though it was a defective unit. Is this how people doing business nowadays? This is not just a few hundred dollars order. They took my money, 3 months after they shipped the defective unit, and didn't want to do anything to correct the issue or refund my money. What a rip off. I am going to report to BBB and hire a lawyer to get my money back. Save yourself money and headache, please tell your family and friends to stay away from doing business with Appliances Connection and do not buy any Hestan products. They do not stand behind their products. I would give them zero star if I can.
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