A Service Robot in the dealership

Hyundai Motor Group's technology is always towards humans. Eco-friendly hydrogen-electric vehicles that increase the sustainability of mankind, an elevator concept that overcomes the limitations of human mobility, and urban aviation mobility (UAM) that provides mobility solutions for future cities, are the vision of the Hyundai Motor Group - 'Progress for Humanity'. The robotics technology of Hyundai Motor Group for various fields has also developed based on this philosophy. This is because robots provide freedom of movement to the vulnerable and can be expanded to various fields such as industries and social welfare.To get more news about GRS, you can visit glprobotics.com official website.

Recently, Hyundai Motor Group unveiled its first service robot: DAL-e, developed by Hyundai Motor Group Robotics Lab. DAL-e will be deployed at Hyundai Motor's Songpa-Daero branch this month to greet customers and introduce exhibition vehicles. Service robots such as DAL-e can be active for 24 hours and have a variety of advantages, such as delivering brand messages more effectively with consistent services. It also meets the needs of specific customers who prefer non-face-to-face service, and it is freer from social concerns about face-to-face contact in the COVID-19 pandemic.

The biggest feature of DAL-e is that it can communicate naturally and smoothly with customers using artificial intelligence technology. In addition, it can move to the customer to provide the necessary information. DAL-e's service starts when the customer says "Hello DAL-e". For example, if a customer says, “Give me information about vehicles,” then DAL-e goes, “I know much about Tucson and Avante (Elantra). Which car do you want me to explain?” Then, when the customer chooses a vehicle type as they approach the car, DAL-e starts describing in detail. In addition, it supports entertainment features such as taking photos of customers or playing videos containing information on vehicles by syncing with the 'media wall' in the exhibition hall. The customers can also receive photos DAL-e took through their smartphones. Finally, when a customer leaves the exhibition hall, he says, “Thank you for visiting the exhibition hall. See you again next time!” to customers.

The reason why DAL-e can grasp and respond to human intentions is that it has a real-time voice conversation system based on natural language processing. In addition, customers can use various functions by touching the display of DAL-e with their finger without having to say what they want, and they can grasp DAL-e's emotions and current state through displays mounted on the eyes and body.

DAL-e interacts with people through various facial expressions and gestures that increase intimacy. Not only does it take appropriate gestures by moving its arms and neck according to the conversation, but it also supports a Face Tracking function that makes it talk while looking at the customer's face. This is because the customer may feel unnatural if the robot looks elsewhere and talks. Based on facial recognition technology, it uses two cameras mounted on the head to recognize whether the customer is wearing a face mask, then starts guiding.