Productivity is the primary statistic used by businesses to assess the effectiveness of their customer service staff. Although there are several important digital tools,
free online recognition platform agents should be commended more on the success of their client interactions. High ratings or client happiness should be honored. The employee recognition platform and the customer-facing system, or CRM, may be integrated to achieve this. Line managers also need to be able to spot staff straight away based on how effectively they relate to clients.