Roadrunner Email is using the latest remote access technology to help you solve your Roadrunner email problems. When you tell a technical support specialist, they will ask for your details about your problems and then ask for your permission to temporarily gain access to your computer through remote access software so that they can self-diagnose the exact cause of the problem. After which they will start trying to solve it. roadrunner tech support experts have years of experience and are highly trained in the art of providing email help & support. They also have to take part in refresher courses that are conducted on a regular basis to make sure that their knowledge is up to date.