Office 365: Deployment scenarios and tips and tricks for the introduction
Companies that use Microsoft products come across Office 365 at the latest when renewing their licenses. But who is Office 365 interesting for? What should be considered when introducing it? And what are the deployment scenarios?
After taking office at Microsoft in February 2014, Satya Nadella turned the company around and proclaimed a "cloud-first" strategy. nterprises feel this at the latest when their Microsoft license consultant comes to the company to renew and adjust licenses.
Initially, the Office 365 tariffs were still relatively clear. For example, the Office 365 Enterprise E3 plan initially more or less combined the basic services Exchange Online, SharePoint Online, OneDrive for Business, Skype for Business Online and Office 365 ProPlus. In the course of time, not only were further Office 365 functions such as Groups, Planner and Teams added, but also Azure services such as Microsoft Stream. In addition, with "Enterprise Mobility + Security" (EMS), security functions were combined in a separate, new plan.
Microsoft then combined Office 365, EMS and Windows 10 Enterprise with Secure Productive Enterprise (SPE). The current gem is Microsoft 365, which is essentially a renaming of SPE and an adjustment to the licensing terms to include Office 365, Windows 10 and EMS. For Microsoft customers, this is a complete package at an attractive price - at least if some included features are used.
On the other hand, Microsoft 365 consists of so many functions that projects become significantly more complex. Companies that can't even introduce all the functions at once often ask themselves how to approach an introduction in the first place.
Office 365: Typical scenarios
From practical experience, it can be reported that every Office 365 project is unique. This is due on the one hand to the possibilities of the Office 365 Cloud and on the other hand to the different OnPremise IT infrastructures. Nevertheless, there are typical deployment scenarios for Office 365.
For the undecided: Office 365 ProPlus with OnPremise services.
A scenario that seems unusual at first glance, but is nevertheless encountered in practice, is licensing users with Office 365 licenses and using OnPremise servers for Exchange, SharePoint and Skype for Business. Office 365 ProPlus is activated via a Microsoft nline activation server. Dual access rights allow Office 365 Enterprise User Subscription Licenses (USLs) to be used instead of Client Access Licenses (CALs) for the OnPremise servers. Details can be found in the Office 365 Licensing Factsheet on download.microsoft.com (PDF).
However, licenses must still be purchased for the server software and features included in the cloud, such as anti-spam and anti-virus protection, must be purchased for Exchange. Add-on services such as Office 365 Groups, Planner and Teams are completely left out of this pure licensing construct, leaving many purchased and licensed features "on the street." This scenario is predominantly found in the public sector or in companies that are still unsure about whether and which data may be stored in the cloud due to the issue of data protection.
Quick start: Exchange Online
Of the online services where data actually resides in the cloud - i.e., excluding Office 365 ProPlus - Exchange Online is usually the first service to be introduced. The reason for this is that, on the one hand, the use of e-mail services has already been familiar to everyone from the private world for years and thus the inhibition threshold for the switch is particularly low. On the other hand, many Office 365 functions are based on Exchange Online.
One example is Office 365 Groups, which consist of Exchange Online and SharePoint Online. All functions based on Office 365 Groups, such as Planner and Teams, are also included. The classic start into the Office 365 world is therefore the migration of email mailboxes to Exchange Online.
Store documents centrally and share them easily
After Exchange Online is rolled out, experience shows that OneDrive for Business and SharePoint Online are rolled out to users. OneDrive for Business provides users with their own private file storage that is accessible from all endpoints. In addition, files can be shared with other users inside or outside the organization and edited simultaneously.
Furthermore, OneDrive for Business is integrated with Exchange Online and enables the sending of modern attachments. This means that attachments are no longer attached to e-mails, but remain in the OneDrive for Business storage of the sender and the recipient has read or write access to the attachments in the OneDrive for Business storage of the sender.
Another component of Office 365 workplaces is SharePoint Online. As a central collaboration tool, it can be used, for example, as an intranet, for workflows such as vacation approval, or as a central document repository. A typical use case from practice is its use as a customer or partner portal.
With OneDrive for Business, the user himself decides with which partners external files are shared. Many companies therefore deactivate the external sharing function for their users in OneDrive for Business and provide a portal in SharePoint Online for the external sharing of files.
This not only gives the IT department better control over data exchange with other companies, but also the partner managers responsible within the company. Furthermore, customization is possible, such as tracking document retrievals or expiration of data access after a certain number of days.
Skype for Business Online: Networking colleagues better
While the use of e-mail seems rather formal, the chat function of Skype for Business allows you to get in touch with others faster, more directly and, above all, more personally. In addition to instant messaging, Skype for Business Online's standard features include desktop and program sharing, as well as audio and video conferencing. Skype for Business is based on Outlook and Exchange. Meetings can thus be created and sent directly in Outlook, and chat histories are stored in the Exchange e-mail inbox.
Skype for Business Online is mostly found with other Office 365 services. Less common, but also possible, is Skype for Business Online as a stand-alone Office 365 service in combination with OnPremise Exchange. Skype for Business Online is also often used in parallel with existing telephony solutions to supplement the existing telephony infrastructure with instant messaging and online meetings.
If users want to "Skype" properly - i.e., conduct audio and video conferences - each user needs a headset and a video camera. Phone calls to landlines are also possible. For this purpose, on-premise Skype for Business servers can be connected to the telephone system, for example in the form of the Skype for Business Cloud Connector.
Since November 1, 2017, Microsoft has also been offering external telephony in Germany directly from the cloud. External telephony from the cloud can be purchased with an Office 365 calling plan. With the help of Skype for Business Online, especially in the high-end expansion stage, working and telephoning from anywhere becomes possible and is a must for a modern workplace.
The scenarios described relate primarily to the basic services Exchange Online, SharePoint Online, OneDrive for Business, Skype for Business Online and Office 365 ProPlus. Office 365 also offers other additional services such as Office 365 Groups and the Teams communication platform.
These added values build on the basic services. Microsoft Teams in particular is currently the talk of the town, as it basically combines all Office 365 basic services in a single interface. In addition, Microsoft announced at Ignite, the group's technical conference, last September that Skype for Business would be integrated into Teams.
However, many of the Office 365 value-adds should be taken with a grain of salt. For one thing, some of the functionality, such as an integrated export/import option for Planner, is missing, or functionality will be added later. For example, a PowerShell module for Microsoft Teams was not released until Nov. 3, 2017, a year later than Teams itself.
In addition, the additional services are features that are only included in Office 365 and cannot be made available OnPremise. Exit options from the Office 365 cloud are thus significantly limited. All companies therefore see both opportunities in these services, but also risks.