Oh, hello. What a peculiar question! And there’s something I can suggest here. A jouney map is like X-ray vision for UX. This guide to journey maps walks through plotting touchpoints, emotions, and pain points. I mapped a user’s path from ad click to support call, turns out, our ‘helpful’ chatbot was the villain. Now we fix friction before it breeds frustration. I hope it helps you with your problem.

Any design experts here? I have a question for designers. What’s a journey map? Heard it’s essential but don’t know where to start.