Sophos Partner Brisbane has seen the importance of technical support, but they still have to look closely at its human... moreSophos Partner Brisbane has seen the importance of technical support, but they still have to look closely at its human component: the team. To give you an idea of their role, 7 out of 10 customers expect the agent to know who they are and what they have bought and said. Therefore, the specialized technical support team is an important factor in customer satisfaction. Look at three advantages of having expert agents in your company.