The Kroger Feedback survey is a customer satisfaction survey designed by Kroger, one of the largest supermarket chains in the United States. It allows customers to share their opinions about their recent shopping experiences at Kroger. By participating in this survey, customers can provide valuable feedback that helps Kroger improve its services, products, and overall customer satisfaction. Additionally, participants have a chance to win exciting rewards like fuel points or gift cards, making it a win-win opportunity.

In this comprehensive guide, we will cover everything you need to know about accessing and participating in the Kroger Feedback survey. From eligibility requirements to the step-by-step process, you’ll be well-prepared to share your feedback and potentially win rewards.

What is the Kroger Feedback Survey?

The Kroger Feedback survey is an online customer satisfaction survey conducted by Kroger. The purpose of this survey is to gather feedback from customers about their shopping experience. Kroger uses this information to improve the quality of its products and services. Customers who complete the survey are entered into sweepstakes, giving them a chance to win prizes such as gift cards or fuel points.

The survey takes only a few minutes to complete and covers topics like store cleanliness, staff friendliness, product availability, and overall customer satisfaction.

Benefits of Participating in the Kroger Feedback Survey

By participating in the Kroger Feedback survey, you can enjoy the following benefits:

• Win Prizes: Upon completing the survey, customers are automatically entered into a sweepstake with a chance to win $100 to $5,000 in gift cards.
• Earn Fuel Points: Some survey participants may receive bonus fuel points that can be used at Kroger gas stations.
• Improve Kroger’s Services: By providing honest feedback, you help Kroger improve its services, making future shopping experiences better for all customers.

Who is Eligible to Participate in the Kroger Feedback Survey?

Before participating in the survey, you must ensure that you meet the eligibility criteria. Here are the requirements for participating in the Kroger Feedback survey:

• Age Requirement: You must be at least 18 years old to participate in the survey.
• Legal Residency: The survey is open to legal residents of the United States, including Washington, D.C.
• Receipt Requirement: To access the survey, you must have a valid Kroger receipt from a recent purchase. This receipt contains a 15-digit survey code, which is required to enter the survey.
• Entry Limit: Participants can enter the survey once per receipt. If you make multiple purchases at Kroger, you can complete the survey multiple times using different receipts.

How to Access the Kroger Feedback Survey: Step-by-Step Guide

Now that you understand the purpose and benefits of the Kroger Feedback survey, let’s walk through the process of accessing and completing the survey. Follow these steps carefully to ensure a smooth experience.

Step 1: Visit the Kroger Feedback Website

The first step to accessing the Kroger Feedback survey is to visit the official survey website. Open your web browser and enter the following URL: kroger.com/feedback. This will take you to the main page of the Kroger Feedback survey.

Step 2: Choose Your Preferred Language

Once you are on the survey page, you will be prompted to choose your preferred language. The survey is available in English and Spanish. Select the language you are most comfortable with to proceed.

Step 3: Enter the Required Information

To start the survey, you will need to enter the following information from your Kroger receipt:

• Date and Time of Visit: This information is printed on your receipt and indicates when you made your purchase.
• Survey Entry ID: Your Kroger receipt will contain a 15-digit survey code, usually located at the bottom of the receipt. Enter this code in the provided field.

Once you’ve entered this information, click on the “Start” button to begin the survey.

Step 4: Answer the Survey Questions

The next step involves answering a series of questions about your recent shopping experience at Kroger. The questions will cover various aspects of your visit, including:

• Store cleanliness
• Availability of products
• Friendliness and helpfulness of the staff
• Checkout process
• Overall satisfaction

It’s important to answer these questions honestly and accurately. Your feedback will help Kroger identify areas for improvement. The survey will take approximately 5 to 10 minutes to complete, depending on the number of questions and your responses.

Step 5: Enter the Sweepstakes

After completing the survey, you will be given the option to enter the Kroger sweepstakes for a chance to win exciting prizes. To enter the sweepstakes, you will need to provide your contact information, including your name, phone number, and email address. This information is used to notify winners, so make sure it is accurate.

Once you’ve submitted your contact details, you will be officially entered into the sweepstakes. Winners are usually drawn at the end of each month, and the prizes include:

• Grand Prize: A $5,000 Kroger gift card
• First Prize: $100 gift cards (awarded to multiple winners)

Step 6: Redeem Your Rewards (Optional)

In addition to entering the sweepstakes, some participants may receive fuel points as a reward for completing the survey. If you are eligible for fuel points, they will automatically be added to your Kroger Plus account. You can redeem these fuel points at Kroger gas stations for discounts on fuel purchases.

Tips for a Successful Kroger Feedback Survey Experience

To ensure a smooth and successful experience with the Kroger Feedback survey, here are a few tips to keep in mind:

1. Save Your Receipt: Always keep your Kroger receipt after making a purchase. The receipt contains the survey code you need to access the survey.
2. Check the Expiry Date: The Kroger Feedback survey code on your receipt is usually valid for 7 days from the date of purchase. Make sure to complete the survey before the code expires.
3. Be Honest: Provide honest feedback about your experience. Whether it’s positive or negative, your input helps Kroger improve its services.
4. Participate Regularly: If you shop at Kroger frequently, you can participate in the survey multiple times (once per receipt). This increases your chances of winning the sweepstakes.

Common Issues and Solutions

Problem: Survey Code is Invalid or Expired

If you receive an error message stating that your survey code is invalid or expired, double-check the code you entered. Make sure there are no typos, and that the code is still valid (within 7 days of your purchase). If the code is expired, you will need to wait until your next purchase to access the survey.

Problem: Unable to Access the Survey Website

If you are having trouble accessing the Kroger Feedback survey website, try the following solutions:

• Clear Your Browser Cache: Sometimes, clearing your browser’s cache and cookies can resolve access issues.
• Try a Different Browser: If the website isn’t loading properly, try accessing it from a different web browser (e.g., Google Chrome, Firefox, or Safari).
• Check Your Internet Connection: Ensure that you have a stable internet connection before attempting to access the survey website.

Kroger Feedback Survey FAQs

1. How long does the Kroger Feedback survey take?

The Kroger Feedback survey takes approximately 5 to 10 minutes to complete, depending on the number of questions and your responses.

2. Can I participate in the survey without a purchase?

Unfortunately, you must have a valid Kroger receipt to participate in the survey. The receipt contains a unique survey code required to access the survey.

3. How often can I enter the sweepstakes?

You can enter the sweepstakes once per receipt. If you make multiple purchases at Kroger, you can enter the survey multiple times with different receipts.

4. What are the prizes for completing the survey?

Participants in the Kroger Feedback survey have the chance to win a $5,000 gift card as the grand prize, or one of several $100 gift cards awarded to first-prize winners.

5. How are winners notified?

Winners of the Kroger sweepstakes are typically notified by email or phone, using the contact information provided during the survey.

Conclusion

The Kroger Feedback survey is an excellent opportunity for customers to share their feedback and help Kroger improve its services. By taking just a few minutes to complete the survey at kroger.com/feedback, you can potentially win great rewards like gift cards or fuel points. Follow the steps outlined in this guide to access the Kroger Feedback survey and increase your chances of winning.