IT service management: what is it and what is its impact on companies?
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IT service management: what is it and what is its impact on companies?

Posted By Roberta Hatchell     September 27, 2021    


In an increasingly competitive market, companies must invest in new technologies and innovation to meet the demands of their customers. Therefore, IT Service Management now is essential to organize all available technology resources and use them strategically.


Otherwise, the company may suffer from various problems, such as business interruptions, unavailability of systems and the network, incidents with corporate data, breaches, and vulnerabilities, among other setbacks.




Therefore, regardless of the size of the venture, all organizations must manage IT services. To better understand this process and understand how it impacts business, read the following content!


What is IT service management?


Technology Service Management (ITSM), which means IT Service Management, is a set of strategies, tools, and software that follow and control the entire life cycle of IT services in a company.


It encompasses all the technology assets of an organization, from the devices used by workers and antivirus to the networks, servers, data centers, and cloud resources adopted.


As you already know, companies are using more and more technologies in their work environment, which are more complex and require constant updates and monitoring. And for all technology products and services to function correctly, effective management is essential.

In this way, ITSM emerged precisely to address the complexities of today's tools, software, and systems. This set of strategies and tools manages the entire life cycle of IT services, considering the creation and delivery stages, to support and updates.


From IT service management, the barrier between processes, technology, and people can be eliminated, genuinely integrating the entire internal environment of the company.


With this, the IT team has greater visibility of the workflows and the context of the services, which guarantees more outstanding excellence of the services and allows the IT department to stop being just a support area and be an optimizer of business through innovation.


The ITSM operates through various structures that allow companies to create management standards based on their IT services. IT Service Management Software helps tomanage the task and reduce overall cost.


What is the impact of IT service management on business?


By acquiring ITSM software that strategically organizes all IT assets, businesses improve the efficiency of their operations to offer customers high-quality services.


Discover other benefits of this management for business:


Quality of services


The ITSM carries out management at the service level and the business relationship processes, making it possible to visualize the customer experience better.


Therefore, the company can better manage their expectations, satisfy their needs, and offer a more personalized service.


IT management optimization


An IT Financial Solutions makes it possible to have an agile environment to keep up with requirements changes without interrupting services quickly. In this way, the company continually improves its infrastructure.


The management, in turn, allows the documentation tracking of all the activities carried out in the company's IT environment, which facilitates the compliance and optimization of IT management.


IT cost reduction


By implementing ITSM in the company, IT investments can become more efficient, reducing expenses and improving its financial health. This happens because service management makes technological resources more efficient, prevents and avoids failures, and reduces interruptions in systems. All this contributes to the reduction of waste and losses in business.