Many computer problems can be resolved without the technician having physical access to the machine, removing a major inconvenience for many customers—taking the computer to the shop.

Starting a remote PC support company entails providing services in this niche.

Table of Contents

• Writing a Business Plan
• Payment Processing
• Forming a Legal Business Entity
• Establishing a Business’s Distinction through Exceptional Service (and Marketing)
• Common Advertising Campaigns for IT companies
• Benefits and Drawbacks of Starting Tech Support Company
• Getting Clients
• Hire Well

Writing a Business Plan

Create a business plan that focuses on repairing computers with software problems and assisting customers with software questions via remote networking and the onboard Windows “Remote Assistance” component.

Don’t dilute or complicate a business model by including services that require “in person” facilities and interactions—considering every aspect of the new venture and writing down the vision.

Payment Processing

It is not necessary to fully comprehend how technical supports credit card and transaction processing works, but it is helpful to understand how to secure reasonable rates and get an account approved quickly.  The ability to accept payments is an essential component for any business, and is critical to a successful remote technical support operation.  The steps to setup a compliant and secure remote tech support merchant account may not be as straightforward as they are for other business types.

Consider the following questions that should be answered before starting an IT company and providing technical support to customers.

• Is it possible to send clients text-to-pay links or is sending automated invoices to pay by email better?
• Is only a subscription model suitable for tech support businesses?
• Should it be based on a contract?
• Do clients prefer paying through ACH or via credit card?

Answering these questions is a key to securing a reliable tech support merchant account with the right technology to facilitate simple payments from customers.  Furthermore, securing an account from a reputable company, like Host Merchant Services(what is a merchant id?), with fair and transparent pricing, will help provide your customers with competitive rates since your tech support merchant account costs will be low.
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