QuickBooks users who encounter payroll error code 12007 during a software update need not worry, as it is a simple issue to resolve. This error message typically indicates that the QuickBooks Desktop is having difficulty communicating with the internet or that the user's internet connection is experiencing technical problems.

A range of factors may cause internet connectivity problems in QuickBooks, including incorrect settings configuration and improper internet connection setup. In this article, we will provide a detailed guide on how to troubleshoot and fix QuickBooks update error 12007. Thus, keep reading ahead…!

A brief review of QuickBooks Error 12007

When there is a problem with your internet connection, all Windows applications that require internet access will encounter errors, not just QuickBooks Desktop software. Although different applications may display different error codes, QuickBooks will generate an error message indicating that a network timeout is preventing the software from accessing the server.

“Error 12007: A network timeout that is preventing QuickBooks from accessing the server”

What Causes QuickBooks Error 12007?

Below are the possible causes behind to the payroll issues:

• Your internet connection may be experiencing frequent outages or slow performance.
• QuickBooks may not be configured correctly to use the computer's internet connection.
• Your computer's Windows firewall or antivirus software could be blocking QuickBooks from downloading updates from the internet.
• Internet Explorer may not be set as the default browser on your computer.
• QuickBooks Desktop may not be installed correctly on your Windows operating system.

DIY Methods to Troubleshoot the QuickBooks Error 12007

To resolve this error, you can try the following solutions:

Method 1: Check your internet connection status

• Open Internet Explorer and try to visit a safe website such as google.com.
• If you can successfully access the internet, move on to the next troubleshooting step.
• However, if you are experiencing issues accessing the internet, it is best to contact your IT professional.

Method 2: Set Internet Explorer as your default web browser

• Click on the Gear icon located at the top right corner of Internet Explorer.
• From the drop-down menu, select Internet Options and navigate to the Programs tab.
• Click on the Make Default option and ensure that the "Tell me if Internet Explorer is not the default web browser" checkbox is checked.

• Click the Apply button and then click OK to save the changes.

Method 3: Set up Internet Explorer

• Exit QuickBooks and open Internet Explorer.
• Click on the Gear icon and select Internet Options.

• Under the Security tab, ensure that the security settings are not set higher than Medium High.
• Click OK, and then navigate to the LAN Settings.
• Check that the "Automatically Detect Settings" checkbox is selected, while the Use a Proxy Server option is not selected.

• Click OK to save these changes and restart your Windows system.

Method 4: Change the update settings and update QuickBooks

To reset the QuickBooks update, follow these steps:

• Open QuickBooks and navigate to the Help
• Click on Update to access the update settings.
• Next, select the Update Now tab and check the Reset Update
• Click on "Get Updates" and wait for the process to complete.

• Once the update process is complete, exit QuickBooks and reopen it.
• If QuickBooks Error 12007 persists, move on to the next troubleshooting step.

Method 5: Resolve Internet Explorer issues

• Press the Windows key and R on your keyboard, then type sfc/scannow in the Run dialog box.

• Click OK and follow the on-screen instructions to complete the File Checker process.
• After repairing the files, restart your Windows system.

Final Words

We hope that this article has provided you with helpful guidance on resolving QuickBooks Error 12007. However, if for any reason the error persists when updating or installing the software, we are here to assist you. Our QuickBooks payroll error support team have edge-cutting tools and technology to resolve various type of accounting issues.

See Also: How to Troubleshoot QuickBooks Error 1310?